Frequently asked questions
Where are you located?
We are a home based business located in Cochrane, Alberta, Canada.
How long does it take to receive my order?
The following is an estimate of current turn around times:
Unpainted letterering and names - 1-2 weeks
Standard resin items - 5-7 weeks
Everything is made by hand using layers of resin and fine art. This takes time for the artwork as well as resin curing between layers. I cannot accomodate rush items.
How do I order a custom resin piece?
To inquire about a custom resin piece please fill out the following CUSTOM PROJECT INQUIRY
What materials do you use?
Most of our items are cut from 1/2" thick Baltic Birch wood. For resin items there is a combination of acrylic paint and resin in addition to the wood.
Where do you ship to?
Bouncing Off The Walls ships world wide using Canpar Courier, Canada Post, UPS and DHL depending on address. Tracking is provided with all orders.
Can you use a font that isn't listed on your font list?
Yes! As long as I am able to download it for free somewhere. I don't add fonts I have to purchase unless it is something I feel I will add to my list and use often.
What is your return Policy?
You can find our return policy here.