I gladly accept returns, exchanges, and cancellations on non-customized items and replace all items that were broken or damaged from shipping provided the following criteria is met:
Contact me within: 3 days of delivery. If item is damaged please send photos of damage. Keep original packaging as the shipping company requires photos of it for insurance
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders (wood names, letters or anything with a name or personalization on it)
Items on sale or clearance
Items that are broken or damaged through the fault of the customer
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
Returns are accepted on a case by case basis. Please contact me via the message option if you have any problems with your order and we can resolve things. I do my best to give top of the line customer service so I will always work with you to make sure you leave happy.